Joint Commission Accreditation
In 2006, Lifeline was the first organization to achieve system-wide ambulatory accreditation from The Joint Commission. This accreditation is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting high healthcare performance standards.
For more information about The Joint Commission, please visit: www.jointcommission.org.
Feedback on Quality of Care Received
Do you have a complaint about the quality of care at this Joint Commission-accredited healthcare organization? The Joint Commission wants to know about it. Submit your complaint online or send it to us by mail, fax, or email. Summarize the issues in one to two pages and include the name, street address, city and state of the healthcare organization.
When submitting a complaint to The Joint Commission about an accredited organization, you may either provide your name and contact information or submit your complaint anonymously. Providing your name and contact information enables The Joint Commission to inform you about the actions taken in response to your complaint and also to contact you should additional information be needed.
It is our policy to treat your name as confidential information and not to disclose it to any other party. However, it may be necessary to share the complaint with the subject organization in the course of a complaint investigation.
The Joint Commission policy forbids accredited organizations from taking retaliatory actions against employees for having reported quality of care concerns to The Joint Commission.
Fax: Office of Quality Monitoring: 1-630-792-5636
Mail: Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
If you have questions about how to file your complaint, you may contact The Joint Commission at this toll free U.S. telephone number, 8:30 to 5:00 p.m., Central Time, weekdays: 1-800-994-6610.